By Dave Johnson
Now that email has been around for 30 years or so, you’d think that common messaging activities — like using the Reply and Reply All buttons — would just be common sense. Alas, based on all the pain I see at work, in email from BNET readers, and out there on the Web in general, it’s clearly not the case. Here’s my take on when and how you should use Reply and Reply All to avoid causing problems in the office.
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